On Wednesday 4 July, 2012 at 19:15, a failure on the IMEWE submarine fiber-optic cable connecting Lebanon to the international Internet caused a blackout of the Internet throughout Lebanon.
The Ministry of Telecommunications and OGERO were able to route around 12% of the traffic through other submarine cables, providing only a partial access to the Internet at an extremely degraded performance.
In addition to the capacity acquired through the new routes, our team is working around the clock and was able to procure more bandwidth capacities to further improve the performance.
After adding a new link on Thursday afternoon, another link was also activated on Friday morning to provide subscribers with more bandwidth to the Internet. Normal performance however has not yet been restored as the acquired capacities are still less than the actual need.
Meanwhile, we are continuously working to procure more and more bandwidth while waiting for the IMEWE submarine cable to be fixed.
On Friday 6 July, 2012 at 12:10 pm, access to the Internet has been restored. Performance is almost back to normal. Subscribers might still experience some slowness though, due to the rush accessing the Internet after two days of disconnection and degraded performance. Subscribers that are still unable to reach the Internet are kindly asked to contact Customer Support.
We would like to take this opportunity to thank all our subscribers for their understanding, patience and support, and apologize for the inconvenience this incident that is out of our control has caused them.