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MOBI | WIGO | WIRELESSBITS | I-FLY
 

WirelessBits

frequently asked questions

Q. I’m interested to have a wireless Bits connection, what shall I do?
A. You simply need to contact our support at 01-594 575 to schedule a site survey. Our help center is open 7 days a week from 08:30 AM till 11:00 PM.

Q. How does the CPE look like?
A. The modem is a 24cm x 17cm x 3cm box that you can take with you wherever you go and use it in all areas covered by the service. Here is a picture of a CPE unit:


Q. Do I Get a real IP?
A. Yes. You will get a dynamically assigned real or public IP.

Q. How does the weather affect my BITS service?
A. Typical bad weather does not affect the speed or performance of BITS Wireless internet service.

Q. Is there any limitation as far as maximum session number per user?
A. No. Wireless Bits service does not have any restrictions.

Q. Can I use VPN using BITS connection?
A. Yes without any problem.

Q. Can I use BITS with Apple and Linux systems?
A. Yes. As long as there is an available RJ-45 Ethernet port.

Q. What The LEDs do indicate?
A. The LED indicators serve 2 purposes:
- To provide a display of the current signal strength.
or
- To provide a status of the current condition.

The following slides will use the following symbols to identify the LED state. Depending upon the orientation of the CPE to the user, the direction of the illumination may be right to left or left to right.
 


Q. What does it mean when there are No LEDs Illuminated?
A.


It means that happens the CPE unit is not powered on. Therefore,
- Check the connection on the bottom of the CPE,
- Check the AC adapter,
- Check the outlet for power,

Q. What does it mean when All LEDs are blinking quickly?
A.


It means that either
- there is no connection between the Ethernet card in the PC and the CPE.
or
- the PC is shutdown or disconnected.

Q. What does it mean when LEDs are scanning (Chasing)?
A.


This is an indication that the CPE cannot detect an airlink signal. The CPE is scanning all airlink channels for a suitable signal. Therefore, try the CPE in another location.

Q. What does it mean when LEDs are blinking slowly?
A.


It means that
- CPE has found a suitable signal and awaiting registration with the provisioning system,
- Process should only take seconds,
- Pesco may have CPEs disabled in their provisioning database.

Q. What does it mean when LEDs Illuminated Solid?
A.


This is a Normal operation. Current signal strength is indicated by the number of LEDs illuminated. So, CPE throughput is not influenced by the number of LEDs illuminated.

Q. Why sometimes the number of LEDs Illuminated Decreases or Increases?
A.


This is not unusual. In fact, the signal received by the CPE is reflected and can be impacted by terrain, buildings, and moving objects. Moreover, connection throughput is not influenced by the signal strength.

Q. Is it dangerous to be near the BITS box when it is transmitting?
A. NO. There are no problems with the RF exposure when sitting near an active box. The box operates within specified guidelines for RF exposure.

Q. Is the BITS box compatible with Wi-Fi systems or will there be any interference?
A. The box is compatible with 802.11b access points and routers. Interference is usually not a problem provided the wireless AP is installed away from the box antenna.

Q. Why is the signal strength changing?
A. It is not unusual for the signal strength LEDs to vary from time to time. The signal that reaches the CPE is reflected and can be impacted by terrain, buildings, moving objects, etc...

Q. I cannot connect to the Internet. Why?
A. Make sure the computer is configured to automatically receive an IP address. Next, you need to check the CPE status. If LEDs are on solid, then the CPE has a successful connection to the airlink. You can try to renew your IP address by rebooting your PC.

Q. My CPE works at home but not at my work or friend’s house. Why?
A. The CPE searches for a valid signal each time it is powered on. It is possible that the PESCO does not offer coverage in that particular geographic location.

Q. Can I turn the LEDs off?
A. There is not a way to turn off the LEDs on the CPE.

Q. Will the CPE connect to my Ethernet card on my PC that is 100baseT?
A. Yes. Just about all Ethernet cards should support devices that are either 10 or 100Mbps.

Q. The location where my CPE receives the best signal is more than 10 feet from my PC, what cable do I need to buy?
A. A standard Ethernet patch cable with RJ45 ends.

Q. I want to share the Internet connection with 2 PCs at home, what do I need to purchase and install to allow this?
A. You need to have a hub or a switch in order to share the CPE connection, and to be subscribed to the proper SLA. The CPE may need to connect to the network device with an Ethernet crossover cable. Remember that the Internet connection will be shared between the connected computers.

Q. Yesterday, the connection was working normally but today I have no connection and only the 2nd and the 4th LED are on?
A.


This means that your service plan has expired and your CPE is back in provisioning state. You should restart the CPE and then you will have 10 min to enter your prepaid card in order to reconnect to the internet.

Q. How can I renew my Wireless Bits subscription?
A. Your Wireless Bits subscription can be automatically renewed either by Credit Card or an Automatic Debit Letter. Also, you can renew your account either through a CyberPac card, or an ID/Password supplied by our Sales or Accounting. If you have a CyberPac or an ID/Password, please do the following:

- Power off the CPE and then power it on again.
- Once the CPE is powered on, the Pesco’s page will be loaded. Click on Cyberia’s icon (link) to access the refill page.
- Enter the username and password of the Cyberpac card or the ones supplied by our Sales or Accounting team.
- Select Renew my existing account as follows:
   Check link
- Unplug the CPE from power then plug it again.

Q. How can I know when my subscription will expire?
A. You simply need to check your account status by doing the following
- Go to the Wireless Bits refill page (http://wirelessbits.cyberia.net.lb)
- Click on the Account Management section on the left hand side of the screen:
   Check link
- Enter your username and password, and then press continue:
   Check link
- Check the status of your current cycle on the right hand side of the screen:
   Check link

Q. How am I supposed to know if my area is covered or not?
A. For the time being, the coverage area is from the airport in the South to Tabarja North, along with the hills over this area (up to 200 – 300 m). However, a site survey should be scheduled to ensure service reception before buying the CPE Unit. Therefore, contact our support at 01-594 575 to schedule a visit. Our help center is open 7 days a week from 08:30 AM till 11:00 PM.

Q. How fast is Wireless Bits internet access?
A. Wireless Bits lets you connect at broadband speeds of up to 256 Kbps. That's about 10 times faster than typical dial-up.

Q. Is it easy to set up my own CPE?
A. Yes! After you've chosen the Wireless Bits service plan that's right for you, you can set up the CPE yourself in just minutes. Just power on the CPE and then follow the instructions.

Q. Where can I use my Wireless Bits connection?
A. With Wireless Bits, the main value-added service is to be mobile, wherever and whenever you plug your wireless modem within our coverage area you can get connect to the Internet.

Q. If I share my Wireless Bits connection, can all computers be online at the same time? Will this slow down the connection or increase my service costs?
A. Using a HUB, SWITCH or wireless access point, multiple users (up to 4) can be online at the same time. The only additional cost you'll pay is for upgrading your service plan.

Q. If I would like to connect my Wireless Bits connection to a Hub, Switch or Router, do you sale and install these stuff?
A. Yes, we do. You simply need to contact our sales team by phone at 01-744101 on weekdays from 09:00 am till 5:00 pm, or by e-mail at sales@cyberia.net.lb.

Q. What happens if my CPE stops functioning properly?
A. Please contact our support at 01-594 575 so that we can look into the matter. Our help center is open 7 days a week from 08:30 AM till 11:00 PM.

Q. Is the CPE under warranty?
A. Yes, there is a 3 months warranty.

Q. How will I be billed?
A. You will be billed at the beginning of every month for the full month in advance, except for your first bill which be prorated for the period of time from when your service was initiated, up to your bill date. All monthly invoices should be settled either by Credit Card, an Automatic Debit Letter, or an ID/Password supplied by our Sales or Accounting.

Q. When or how can I change my service plan?
A. You can make changes to your service plan anytime. However, changing plans will cause the current service plan to be expired. Thus, any remaining days and bandwidths of the previous plan will be lost. The change may occur either by a Credit Card, an Automatic Debit Letter, or an ID/Password supplied by our Sales or Accounting.

Q. What if my area is not covered?
A. If Wireless Bits isn't available in your area yet, it's just a matter of time. So check our website again soon or contact support. Our help center is open 7 days a week from 08:30 AM till 11:00 PM.

Q. My area is supposedly covered but I can't receive a signal. Why?
A. It sometimes happens for users not to receive signals, even if they are in a supposedly covered area. In that case, you could try to improve the signal reception by locating the CPE unit next to a window with an unobstructed view.

Q. The location where my CPE unit receives the best signal is more than 10 meters from my PC, what cable do I need to buy?
A. You need to buy a standard Ethernet patch cable with RJ45 ends.

Q. What happens when my upload quota is used?
A. The CPE will still be operational on the same download speed but on a restricted upload speed until it reaches the total quota for your plan.

Q. What happens when my total traffic is consumed?
A. - When your total traffic is consumed, you will no longer be able to connect to the internet and you will need to renew your account.

Q. What is the rate for using Wireless Bits?
A. The price of the CPE unit along with the different services rates are as follows:
 

HARDWARE

Wireless modem CPE $270

Note: Price does not include the 10% VAT


MONTHLY SUBSCRIPTION

PLAN SPEED TRAFFIC LIMITS DETAILS LIMITS PRICE
Upload (Kbps) Download (Kbps) Upload (MB) Download (MB) Total (GB) Price (HT)
Value ($45) 64 512 400 1600 2 $45
Plus ($70) 64 512 400 2100 2.5 $70
Elite ($90) 64 512 600 3400 4 $90
Professional 64 512 700 4300 5 $150

Note: All the above prices are subject to VAT (10%)

Q. What happens when my total traffic is consumed?
A.
Operating System

Microsoft Windows 98 second edition and higher, Macintosh based operating system, Linux, BSD, and others.

Hardware
Ethernet card (45-RJ) or Ethernet adaptor.



   

FREE YOURSELF FROM FIXED PHONE LINES
TAKE YOUR CONNECTION WHEREVER YOU GO
SPEND UNLIMITED TIME ONLINE
ENJOY WIRELESS INTERNET
 

 

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FAQs

 
 

WIRELESSBITS COVERAGE AREAS

Greater Beirut and suburbs  
Ain Saadeh  
Ajaltoun  
Amioun  
Baabda  
Baabdat  
Batroun  
Beit Chabeb  
Bekfaya  
Bhamdoun and Aley region  
Blat  
Broumana  
Chekka  

Chtoura (new)

 
Faqra  
Faraya Mzaar  
Geitta  
Hazmieh  
Jbeil  
Jounieh  
Kfardebian  
Koleyaat  
Koura  
Metn  
Tripoli  
Wadi Chahrour  

Zahle (new)

 
Zgharta  
Zouk  
 

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